Term and Conditions

Welcome to Distortions Unlimited Shop, your premier destination for professional-grade horror products and haunting supplies. These Terms and Conditions govern your use of our website and services. By accessing our site or making a purchase, you agree to be bound by these terms.

1. ACCEPTANCE OF TERMS

By accessing and using propshalloween.com (the “Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Site or services.

2. USER OBLIGATIONS AND RESPONSIBILITIES

2.1 Account Registration

While not required for browsing, creating an account may be necessary for certain features. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

2.2 Prohibited Activities

You agree not to:

• Use our products for illegal purposes or in ways that may cause harm
• Attempt to circumvent any security measures on our Site
• Use our products in a manner that infringes upon others’ rights
• Misrepresent your identity or provide false information
• Resell our products for commercial purposes without authorization

2.3 Age Restrictions

Our products are intended for professional haunters and enthusiasts aged 18 and older. By purchasing from our Site, you confirm that you are at least 18 years of age.

3. PRODUCTS AND SERVICES DESCRIPTION

3.1 Product Categories

We specialize in high-quality horror and haunting products including:

• Animatronics: Programmable horror figures with movement and sound
• Costumes: Professional-grade haunting attire and character outfits
• Displays: Thematic horror displays and scene setters
• Frightronics & Shocktronics: Electronic scare devices and interactive elements
• Masks: Detailed character masks and facial appliances
• Props: Various horror-themed props and accessories

3.2 Product Information

We strive to provide accurate product descriptions and images. However, slight variations may occur. Product availability is subject to change without notice.

4. ORDERING AND PAYMENT TERMS

4.1 Order Process

All orders are subject to acceptance and product availability. The ordering process includes:

• Product selection and addition to cart
• Provision of accurate shipping information
• Payment authorization
• Order confirmation via email
• Order processing within 1-2 business days

4.2 Payment Methods

We accept the following payment methods:

• Visa credit/debit cards
• MasterCard credit/debit cards
• JCB credit/debit cards
• PayPal accounts

4.3 Pricing and Taxes

All prices are listed in US dollars. We reserve the right to adjust prices due to market conditions, errors, or changes in supplier costs. Customers are responsible for any applicable customs duties, taxes, or import fees in their location.

5. SHIPPING AND DELIVERY

5.1 Processing Time

All orders are processed within 1-2 business days after payment confirmation. Processing time may be extended during peak seasons or for custom orders.

5.2 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipment
• Free Shipping: Available for orders over $50 via EMS – 15-25 business days after shipment

5.3 Shipping Restrictions

We ship globally but cannot deliver to certain Asian countries and remote locations. If unsure about delivery to your location, contact our customer service before ordering.

5.4 Delivery Responsibility

Once the shipping carrier accepts your package, responsibility for the shipment transfers to the carrier. We are not liable for delays, damages, or losses caused by shipping carriers.

6. RETURNS AND EXCHANGES

6.1 Return Policy Overview

We accept returns and exchanges within 15 days of you receiving your items. To be eligible:

• Items must be unused and in original condition
• Original packaging with all tags must be intact
• Original receipt or proof of purchase must accompany the return

6.2 Non-Returnable Items

Due to the nature of our products, certain items cannot be returned:

• Masks that have been worn (hygiene reasons)
• Costumes showing signs of wear or use in events
• Custom-made or personalized items
• Opened Frightronics and Shocktronics with damaged security seals
• Items used in outdoor displays or exposed to weather

6.3 Return Process

Follow these steps for returns:

• Contact our customer service within 15 days of receipt
• Await authorization and Return Authorization Number (RAN)
• Package item securely in original packaging
• Ship to provided address using trackable service
• Allow 5-7 business days for inspection and processing after receipt

6.4 Refunds and Exchanges

Refunds are issued to the original payment method within 5-7 business days after return approval. Shipping costs are non-refundable. For exchanges, replacement items ship once returns are processed.

7. INTELLECTUAL PROPERTY

7.1 Copyright and Trademarks

All content on this Site, including designs, text, graphics, logos, and images, is the property of Distortions Unlimited Shop or our licensors and is protected by copyright and trademark laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our Site. This license does not include any resale or commercial use of the Site or its contents.

7.3 Prohibited Use

You may not reproduce, duplicate, copy, sell, or otherwise exploit any portion of the Site without express written permission from Distortions Unlimited Shop.

8. LIMITATION OF LIABILITY

8.1 Product Use

Distortions Unlimited Shop shall not be liable for any injuries, damages, or losses resulting from the misuse, modification, or improper handling of our products. Customers assume all responsibility for proper and safe use of purchased items.

8.2 Website Use

To the fullest extent permitted by law, Distortions Unlimited Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Site.

8.3 Maximum Liability

Our total cumulative liability to you for all claims relating to our products or services shall not exceed the total amount you paid for the specific product giving rise to the claim.

9. PRIVACY AND DATA PROTECTION

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your data.

10. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by the laws of the United States. Any disputes shall be resolved through good faith negotiations. If unable to resolve, disputes may be submitted to mediation or binding arbitration in Waitsfield, US.

11. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes constitutes acceptance of the modified Terms.

12. CONTACT INFORMATION

Thank you for choosing Distortions Unlimited Shop for your professional haunting needs. We’re committed to ensuring your experience with us is scream-worthy from start to finish!