Shipping Policy

Shipping Information

Order Processing

At Distortions Unlimited, we work tirelessly in our nightmare factory to prepare your terrifying creations for shipment. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping methods to deliver horror to your doorstep:

Standard Shipping – $12.95

• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after shipment
• Recommended for those who can’t wait to unleash their nightmares

Free Shipping

• Available for orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after shipment
• Perfect for patient haunters building their collection of terror

Returns & Exchanges

When your nightmares need adjusting, our returns and exchanges policy is designed to make things right when the unexpected happens in your haunting experience.

Return Policy Overview

We accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In its original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Due to the terrifying nature of our creations, certain items cannot be returned for safety and hygiene reasons:

• Masks – For hygiene reasons, we cannot accept returns on masks that have been worn
• Costumes that show signs of wear or have been used in events
• Custom-made or personalized items created specifically for your haunting needs
• Opened Frightronics and Shocktronics with damaged security seals
• Any items that have been used in outdoor displays or exposed to weather elements

The Return Process

Follow these steps to return an item to our nightmare factory:

1. Contact Our Ghouls: Email our customer service team at [email protected] within 15 days of receiving your order. Use the return request template below to ensure we have all necessary information.
2. Await Authorization: Our team will review your request and provide you with a Return Authorization Number (RAN) and shipping instructions. Do not send items without this authorization.
3. Package Your Item: Carefully pack the item in its original packaging, including all parts, instructions, and documentation. Include a copy of your original order confirmation or packing slip.
4. Ship to Our Lair: Send your package to the address provided with your RAN. We recommend using a trackable shipping service as you are responsible for the item until it reaches us.
5. Inspection & Processing: Once received, our quality control ghouls will inspect the item. If approved, your refund or exchange will be processed within 5-7 business days.

Return Request Template

Use this template when emailing your return request to ensure we have all necessary information:

Refunds & Reimbursement

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Timeline

If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment. Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement.

Refund Method

Refunds will be issued to the original payment method used for the purchase. This includes:

• Visa, MasterCard, and JCB credit/debit cards
• PayPal accounts

Exchanges

If you need to exchange an item for a different size or product, we’ll be happy to help once the original item is received and inspected.

• We will ship the replacement item once the return is processed
• If the exchange item costs more, you’ll need to pay the difference
• If the exchange item costs less, we’ll refund the difference
• Exchanges are subject to product availability