Privacy Policy

1. Information We Collect

To bring nightmares to life and provide you with the best haunting experience, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number
• Shipping Information: Physical address, shipping preferences
• Payment Information: Credit card details (processed securely through our payment partners), billing address
• Account Information: Username, password (encrypted), purchase history

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location (country/region level)

2. How We Use Your Information

We use your information to create seamless and terrifying experiences:

• Order Fulfillment: Process payments, ship your nightmares worldwide, and provide customer support
• Customer Service: Respond to your inquiries and help with any haunting issues
• Personalization: Recommend monsters and props that match your terrifying tastes
• Marketing: Send you updates about new horrors (only with your permission)
• Security: Protect our website and customers from malicious spirits
• Legal Compliance: Meet our obligations under applicable laws and regulations

3. Data Sharing and Disclosure

We don’t sell your personal information to third parties. We may share your data with:

• Payment Processors: Visa, MasterCard, JCB, and PayPal to handle transactions
• Shipping Partners: To deliver your nightmares to your doorstep
• Service Providers: Companies that help us operate our website and business
• Legal Authorities: When required by law or to protect our rights

All third parties are required to protect your data and use it only for the services they provide.

4. International Data Transfers

As we serve haunters globally (excluding some Asian and remote regions), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for these transfers.

5. Data Storage and Security

We take security as seriously as we take our scares:

• Encryption: All data is encrypted using advanced security protocols
• Limited Storage: We keep your data only as long as necessary
• Secure Servers: Your information is protected on secure servers
• Payment Security: We never store your complete credit card details on our servers

6. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct your information
• Deletion: Request deletion of your personal data
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we use your data
• Portability: Request your data in a machine-readable format

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how haunters use our site
• Marketing Cookies: Used to show you relevant horror content
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling some cookies may affect your experience on our site.

8. Children’s Privacy

Our horrors are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy as our nightmares evolve. We’ll notify you of significant changes by posting the new policy on our site with an updated effective date.

10. Contact Us