FAQ

We specialize in seven categories of terror: Animatronics, Costumes, Displays, Frightronics, Masks, Props, and Shocktronics. Each is crafted to bring your darkest nightmares to life.

Most of our animatronics and displays are designed for both indoor and outdoor haunting. However, we recommend checking individual product specifications for weather resistance details.

Some of our larger horrors may require minimal assembly. Detailed instructions are included with each product to help you quickly unleash the terror.

We accept Visa, MasterCard, JCB, and PayPal to make your purchase as convenient as unleashing terror.

While you can checkout as a guest, creating an account allows you to track your orders more easily and receive notifications about new terrifying products.

Orders enter our nightmare factory processing immediately. Contact us at [email protected] within 2 hours of ordering, and we’ll try to intercept your terror shipment.

We deliver nightmares worldwide with the exception of select remote areas and parts of Asia. The checkout process will confirm if we can bring terror to your location.

All orders require 1-2 business days for processing before shipping. During high-volume seasons (September-October), allow for potential additional processing time as we ensure each product meets our exacting standards of horror excellence.

We offer two distinct shipping methods designed for fear delivery:

Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 days after shipping
Free Shipping: Via EMS on orders over $50 USD, delivered in 15-25 days after shipping

Once your order ships, you’ll receive a tracking number via email that allows you to follow your package’s journey from our nightmare factory to your location.

For international orders, your country may impose import duties, taxes, or customs fees. These charges are the responsibility of the recipient and are not included in our shipping costs. We declare all shipments as “Halloween Decorations” or “Novelty Items” to facilitate smooth customs processing.

We accept returns within 15 days of delivery. The item must be in original condition with all packaging intact. Please contact our customer service team at [email protected] to initiate a return.

If your terror arrives in less-than-perfect condition, contact us immediately at [email protected] with photos of the damage. We’ll work quickly to make it right and ensure your haunting experience isn’t compromised.

Yes! If one horror doesn’t quite fit your haunting needs, we can exchange it for another nightmare that better suits your terrifying vision.